LEARNING JOURNEY AT NCT FORWARDING & SHIPPING SDN BHD

Abstract

This report outlines my 16-week internship experience at NCT Forwarding & Shipping Sdn Bhd under the Account Department. The internship provided practical exposure to core accounting operations within a logistics-based environment. My primary responsibilities included invoice processing, payment voucher (PV) documentation, document verification, scanning and filing, tracking pending payments, updating fuel records, and conducting basic performance analysis.

Throughout the internship, I developed a clear understanding of the document flow process, from invoice receipt to payment authorization, ensuring proper supporting documentation and compliance. The experience emphasized the importance of accuracy, traceability, and systematic filing in a high-transaction environment. I also enhanced my technical skills through the use of Microsoft Excel, including charts, tables, and PivotTables, to assist in monitoring and reporting financial data.

Several challenges were identified, including heavy reliance on manual documentation, increased workload during peak processing periods, and fuel cost pressures affecting operational expenses. To address these issues, proposed improvements include gradual implementation of digital document management systems, improved workload planning and task distribution, and strengthened financial monitoring through trend analysis and comparative summaries.

Overall, the internship strengthened my accounting fundamentals, improved my analytical capabilities, and enhanced my ability to work professionally and systematically. This experience has prepared me to adapt to digital accounting systems and apply data-driven approaches to improve operational efficiency, while continuing my professional development within the logistics industry.